Why Booking.com Still Sucks for Hosts (But It Depends...)

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Thinking about whether Booking.com is right for your short-term rental business? In this video, I break down exactly why Booking.com often causes more problems than it solves for most Airbnb hosts and vacation rental property managers. I'll cover the six major issues with Booking.com including terrible guest screening, payment fraud problems, unreliable host protection, and poor platform support that can cost you thousands of dollars. If you're considering multi-platform hosting or expanding beyond Airbnb, you need to understand these risks before you list your property on Booking.com.

However, platform expansion isn't always a bad move. I also share the five specific situations where Booking.com actually makes sense for STR hosts, including geographic considerations for properties in Asia and Europe, premium pricing strategies, and the systems you need in place before expanding to multiple booking platforms. Whether you're running a vacation rental, managing multiple properties, or just starting your short-term rental journey, this guide will help you make smart decisions about which platforms deserve your time and energy.

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Contents:

0:00 Don't List on Booking.com (Unless...)
1:10 The 6 Major Problems with Booking.com
1:31 Problem #1: Platform Not Built for Hosts
2:14 Problem #2: Unreliable Insurance Protection
2:43 Problem #3: Guest Communication Breakdown
3:23 Problem #4: Terrible Platform Support
3:56 Problem #5: Poor Guest Quality & Screening
4:46 Problem #6: Payment Fraud & Chargebacks
5:27 When Booking.com Actually Makes Sense
5:41 Geographic Considerations (Asia/Europe)
6:12 Let Booking.com Handle Payments
6:34 Premium Pricing Strategy (20-30% Higher)
7:03 Advanced Systems Requirements
7:37 Optimize Airbnb First
7:52 What Hosts Get Wrong About Platform Expansion
8:26 Multi-Platform Strategy
9:11 Final Takeaway & Decision Framework